Where Can I Do a Hearing Test in KL?

I know a lot of people are not aware of this top-notch hearing assessment facility right in the heart of Kuala Lumpur. Not the General Hospital. Not one of the many private hospitals in Kuala Lumpur. This particular clinic is secluded near to the beautiful Titiwangsa Lake, and also near to the opening-soon Klinik Kesihatan Kuala Lumpur. It is none other than Klinik Audiologi dan Sains Pertuturan (KASP) of Health Science Faculty, UKM, Kuala Lumpur campus.

It is open to the public, but no walk-ins. Appointments by bookings only and to do so, make sure you have a referral letter (from a medical practitioner, be it public or private) with you.

So with that letter in hand, you give a call to the clinic’s reception at 03-92895040/ 5041, anytime between 8am to 5.30pm during weekdays. Bear in mind though, this is a teaching facility, so most likely you will be seen by a student, especially if your appointment is in the morning. BUT an experienced clinician will supervise that student, so you’re in good hands really. First appointment starts at 9am and the last appointment at 3.30pm. If you INSIST on seeing a clinician and not a student, feel free to be on the waiting list. But it shouldn’t take you months to be seen. If you ask me, two heads are better than one, and wouldn’t you just love the opportunity to bully a student? :D Unless of course, you have a real issue and you might want a serious, experienced head to look into it.

What happens in the appointment? Each appointment takes up to one hour, depending on the complexity. First appointment is usually the hearing assessment, which typically is the audiometric test where you will get an audiogram/ chart indicating your hearing levels. Audiologist will then advise you what to do next. If you need hearing aids, typically it would require you a follow up appointment.

HOW MUCH?! Flat rate for babies up to adults. Non-government employees have to pay RM61.80 (including GST) for the first appointment, and subsequent appointments (if necessary) cost RM31.80 per session. For government staffs, ensure that you have a hard copy of a Guarantee Letter (GL) from your HR (I guess?) for a free assessment.

OKU individuals, pensioners and senior citizens get this service FOC. But don’t rock up to the clinic empty-handed; bring the referral letter and your OKU/pensioner card please! Oh, and local students with a letter from the school (not medical doctor) don’t have to pay for the service as well.

The clinic is well set-up (remember, it’s a teaching facility so they have everything!). Location is in the heart of KL so easily accessible. Parking is abundant and free. And it’s not busy with people. I mean, you don’t even have to be a person with hearing impairment to come and have your hearing assessed, it’s always good to get a baseline audiogram! Or if you have been worried about your parents’ hearing but don’t want to spend so much on the initial test, or be pressured to get a hearing aid (this clinic is not profit-oriented), KASP is THE place to go.

So what are you waiting for? Get that referral letter and make that appointment now ☺

PS: I might just do YOUR hearing test ☺

PPS: Speech assessments are a bit more complex. Call them for any enquiries for speech therapy etc.

PPPS: non-Malaysians can book an appointment too! You just have to pay a little bit more.

Hearing Aid for Cheap!

Yes. I haven’t been updating my blog. But apparently, people still read my blog, so here goes.

I was googling for some ideas to embark on a monumental project for the betterment of the hearing impaired community in Malaysia (drama, exaggeration at my finest); and that search ended up on lelong.com.my (a local version of ebay). So guess what I saw. Hearing aid selling for RM29.64… including free shipping!

11 sold!!!

I found it amusing and sad at the same time. It reminded me of the time when I was in Melbourne, when my husband showed me a text in a group chat. One of the group members in Malaysia was asking for one of their mates in Melbourne to buy a hearing aid on ebay for his relative. Obviously I have educated my husband well. He consulted me as soon as he saw that text. I put on my audiologist hat and answered in the most diplomatic way possible. It was something along the line of,

“Hearing aid is not something that you can buy off the rack. For vision, you wear glasses/spectacles to see. And to get that glasses/specs, you see an optometrist to be prescribed with the right glasses/specs, otherwise you will just damage your vision further! Likewise with hearing, same concept applies. You just don’t get a hearing aid from any Tom, Dick or Harry; you see an audiologist so that you get the right prescription for your hearing aids. An audiologist is a professional that can test your hearing and advise what is the best way to manage the hearing loss (if that is the case). I understand why people would consider getting them off ebay because hearing aids can be really expensive. But if it’s not fitted properly, you might just worsen your hearing and consequently make that user not want to wear hearing aids at all! In fact, he/she would feel better off without any aid, when all it needed was the right fitting. Please do consult an audiologist before making that purchase… you can see them at major hospitals in Malaysia or any hearing clinics/hearing aid centres.”

There was quite a long pause before anybody responded. Which means either they are digesting the information (yay!), or they couldn’t care less to read the whole thing. But then somebody suggested a friend who is in fact, an audiologist, so that was good. But the person who initiated the text said he’s just asking, he’ll let his relative know. Hopefully after all these years, his relative did get the right help!

So.If you’re an audiologist reading this. Do YOU find it disturbing that about a few units of these cheap aids have been sold? Share me your thoughts ☺ And if you’re on the web prowling for hearing aids, would you still buy a cheap hearing aid off the rack/ebay without consulting a professional? Do let me know as well! Obviously there’s something that is making you not convinced to seek an audiologist’s help…

RM35 for a Hearing Screening Package by Gnosis Hearing Worth Up to RM520

Caught your eye? It certainly caught mine. I am very much impressed that Gnosis Hearing (TTDI branch in particular) is jumping in the bandwagon of promoting their services via social media. The buying power is definitely there right now. I myself am a regular visitor to the likes of dealmates.com.my (click link to this particular offer), groupon, hahah deals, ilovediscounts and many more. I am actually anticipating coopown to launch, because it looks pretty cool. (Yes, I am easily superficial at times :D)

Anyhow, good effort, Gnosis Hearing! All the best :)

The Meaningful Touch

Being an audiologist can be such a routine job. Everyday you come in to work, see patients, do the hearing tests, write reports, then go back home. There are days when you practically only do hearing screenings!

I'm not complaining. I love my job. But it can be really mundane if you do the same thing everyday.

But then there will be days when motivation comes in by surprise. A sweet surprise, I must say.

Those days will be when patients voice out or even show their appreciation, because of simple, yet meaningful touch from the audiologist, that is moi :)

I've had several patients who really compliments me and put me on high because I really helped them. I mean, when I'm testing my patients, I'm helping every single one of them but not all go to the extent of expressing their gratitude to me.

But there are those who did.

I do hearing screenings and of course these people who underwent the screening will need to come back again because it's a package for several years. I've seen some of my patients who came back and it's really touching that they remember me. But one particular sir said it out loud, "Oh I remember you from last year, because you're very nice and pleasant." That sentence just made me smile all over :)

Then I get e-mails from patients who commented that they are so sure that I'm very passionate and dedicated to my job, just from how I manage them. How cool is that?

The best part when a patient appreciates you would be when you get stuff from them! I will mark this date as historical when I first got a box of chocolates from my patient. It was 8th November 2011, and I received this:


It was an appreciation from my patient because he was really impressed with my professionalism and knowledge (my colleague got it too but heck, this blog is about me anyway :P)

Recently, a postcard was sent to me through my department, with the words "Thank You" and nothing else. A simple act, yes, but the effort taken by the person to post it to me - priceless! (this sounds like a Mastercard advert :P)

These appreciation be it verbal or material really pushes me to being a good Audiologist. And it really beats the routine blues. So dear fellow colleagues, do remember, every patient deserves the best from you, and always give them the meaningful touch :)

Hearing or Listening Test?

The people that I saw coming in for hearing tests were usually referred by the doctor, and some because they're concerned with the hearing status while some came in because it was part of the medical check-up. It can be very amusing on the replies that I get.

I would ask, "Have you done a hearing test before?"

Most of them would say, "No, it's my first time." Following that, some would say smugly, "My hearing's fine, I'm just doing it because it's part of the package (medical check-up)". Tsk tsk, lack of awareness, if I may say.

Some would say they did a hearing test before. "Yeah, the doctor was using this metal thing and hit me on the head." Tuning fork test, of course. This is the cue where I go smug, "My hearing test is better.", hehe :P

The reply that always got me laughing inside (well, I couldn't laugh out to my patient, that's mean) - "Oh yeah, I've done it before. It was during my schooldays. It was an English listening test. I did okay on that." Would you believe it, I saw to several people who actually said that. Of course, I explained to them it's a totally different thing with hearing test.

So, what's the difference with hearing and listening? I guess with Malay word, it's just "mendengar" and "pendengaran". So in that context, it'll be the same for hearing and listening. But if we really define it, hearing would be the simple act of detecting sounds, whereas listening is a more complicated act of detecting and understanding the sound.

Anyways, in the end, it's always a nice feeling to test a first-timer, because then you know you're increasing the awareness of importance of preserving your hearing and of course detection and management of hearing impairment :)